Frequently Asked Questions
Jump to: About · QR vs Non-QR · Product Types · Ordering & Delivery · Personalisation · Attachment & Placement · Sizes & Visibility · Emergency Readiness · Care & Durability · Safety Notes · Privacy · NDIS & Carers · Troubleshooting
About Our Safety ID System
Q: Who are these products designed for?
A: Families, educators, and carers who need vital medical and emergency details visible quickly—ideal for young children, seniors, and NDIS participants.
Q: What makes your products different?
A: Ethically sourced, hand-finished materials, personalised details, and designs focused on visibility in an emergency to help save precious time.
QR vs Non-QR
Q: What’s the difference between QR and non-QR?
A: QR links to a private profile with detailed medical and emergency information you can update anytime. Printed on the products are clear, visible details at a glance (name, allergies, conditions, emergency contact). Non-QR shows the same visible details without access to a detailed profile.
Product Types & Best Uses
Q: Which product suits my situation?
- Timber Tag 8cm with rope: Maximum visibility for prams, walkers, wheelchairs, care equipment.
- Timber Tag 5cm with rope: Compact for school/daycare bags or smaller items.
- Lanyard Tag 5cm: Wearable with a breakaway safety clasp.
- Magnets: For fridges/whiteboards/care stations.
- Stickers: Everyday items (drink bottles, lunchboxes, devices); clothing stickers for garments.
Ordering & Delivery
Q: Can I change or cancel my order?
A: There is a one business day window after purchase for changes or cancellations. Because all items are customised, no changes or cancellations can be made after this time.
Q: How much does delivery cost and how long will it take to arrive?
A: After the 24-hour change window, production takes up to 5 business days. Including production time:
- Complimentary untracked postage: 7–11 business days total
- Tracked Express postage: 6–8 business days total (AU$15)
Q: How do I track my order?
A: We’ll email you when your order is posted. For Tracked Express shipments, you’ll also receive your Australia Post tracking number and delivery updates via email.
Personalisation – What to Include
Q: What information should I add?
A: Name, emergency contacts (3 recommended), allergies, medical conditions, medications, and any communication or safety notes (e.g., “non-verbal,” “epipen in bag”).
Q: Can I update details later?
A: Yes for QR—edit the profile and the QR reflects the latest details. Non-QR items need a new order if details change.
Attachment & Placement
Q: How do I attach a rope tag correctly?
A: Loop the soft cream rope once over the handle, pull the tag through the loop for visibility and a secure fixing.
Q: Where should I place stickers?
A: On smooth, clean, dry surfaces. Clothing stickers to be placed visibly on shirts, jackets or hats.
Sizes & Visibility
Q: 5cm vs 8cm—what’s the difference?
A: 5cm is light and compact (great for children’s bags and smaller items). 8cm increases readability and visibility from a distance—ideal for prams, mobility aids, and shared care environments.
Emergency Readiness
Q: How do these help in an emergency?
A: They keep critical details visible immediately so helpers see allergies, conditions, and who to call. QR adds deeper detail in seconds, helping save precious time.
Q: Who uses them day-to-day?
A: Parents, educators, and carers across school runs, excursions, appointments, and community outings.
Care & Durability
Q: Are timber pieces water-resistant?
A: Sealed for everyday splashes; wipe with a damp cloth and dry. Avoid soaking or harsh chemicals.
Q: How durable are stickers and clothing stickers?
A: Synthetic stickers have permanent adhesion, suitable for outdoor use, freezer-safe, resistant to moisture, heat, acid, oil and solvent, and made for daily use. Clothing stickers are single-use recyclable with a gloss finish for easy wipe down.
Safety Notes
Q: Can rope tags be worn around the neck?
A: No. Rope tags are designed to attach to items. For wearing, choose the lanyard tag with a breakaway clasp.
Q: Are these toys?
A: No. Some components are small. Use under supervision where appropriate.
Privacy & Security (QR)
Q: Who can view my QR profile?
A: Anyone who scans your QR code can view the information you choose to display. You control the fields via your account portal, and we email the account holder each time the QR is accessed.
Q: Can I edit my public profile details?
A: Yes—update or remove details anytime from your profile.
See also: Security
NDIS & Carers
Q: Are these suitable for NDIS participants?
A: Yes. They help carers keep medical needs and contacts clearly visible across daily routines.
Q: Can I get an invoice?
A: Yes—contact us for an NDIS-friendly invoice.
See also: NDIS & Carer Support
Troubleshooting & Scanning
Q: My QR won’t scan—what should I try?
A: Clean the surface, ensure good lighting, and hold the phone 15–30cm away. If a case or glare blocks it, adjust the angle.
Q: My synthetic sticker is lifting—how do I fix it?
A: Re-clean and fully dry the surface; press firmly from centre outwards. For textured surfaces, consider a timber tag instead.
Last updated: Sep 2025